If for any reason clients are not satisfied with an order, the item(s) can be returned within
10 days for:
• Size Exchange • Store Credit • Refund
E-mail firstname.lastname@example.org within 10 days from the delivery date to request a Return
Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s)
of the item(s) to be returned and state if the return is size exchange, store credit or refund.
Please send the return with the courier indicated in the email sent by V73.US. Please write
the Return Authorization Number on the Airway Bill, on the outside of the box and
complete the AirWay Bill as per the instructions in the RAN E-mail.
Return shipments are Free.
Clients can choose between three compensation options:
Size Exchange Items can be exchanged only when a different size or a different colour
of the same Item Code is available. Exchanges for a different Item code are currently
unavailable. Free Return policy is limited to one exchange.
Store Credit can be used one time only on a future order within three months of the
return; Is not cumulative with other store credits; Must be used in its entirety on an order
that is either equal to or greater than the value of the store credit.
Refund Refunds will be processed as soon as returned items have been checked and
For orders paid by credit card, the refunded amount will be available to customers in
roughly 10 days and within their next billing statement. Processing time may vary
depending on the credit card company.
Orders paid by Paypal or by bank transfer will be refunded to the original account.
Returns must arrive within 10 days of receiving the R.A.N.
Return Terms and Conditions
Item(s) must not have been worn, washed or altered in any way, and must not show any
signs of use. Soles of footwear must be in perfect condition and must not be marked in any
Items must be returned with all original tags, packaging and other accessories received
with the order.
Shoes and other accessories must be returned with their original boxes, which must not be
damaged and/or altered or used as the external parcel for the shipment.
In the case of defective or incorrect merchandise, clients must follow the instructions
above. V73.US reserves the right to request photographic support regarding defective or
incorrect merchandise before authorizing a return for full reimbursement of shipping and
V73.US reserves the right to refuse returns that are unauthorized and/or not sent with the
same courier as specified in the email detailing the return instructions. If an unauthorized
return is accepted, V73.US will deduct a 10% administrative/re-stocking fee from the
V73.US will not accept returned merchandised that does not follow the terms and
conditions of the returns policy. Such items will be returned to the sender at the original