DELIVERY METHODS AND TIMES

V73.it ships to Italy and the World with Poste Italiane's Crono Express and Crono International services via SDA Express Courier.

• Delivery in 3-5 working days throughout the country
• Home delivery or pickup at one of about 10,000 enabled post offices or at a Poste Point
• Delivery flexibility (on Saturdays, evenings, by appointment, Neighbor Delivery etc.).
• You can choose from many ancillary services to customize delivery to suit your needs
• In case of an absent recipient, the service ensures two automatic delivery attempts
• The shipment can then be picked up at the post office
• Free storage at post office in case of absent recipient
• Customization of delivery with Choose You

Delivery is made, at the Customer's request, at:

• the recipient's domicile (Home Delivery)
• a Post Office with a Fermo Posta or Post Office Box service (Fermo Posta)
• a point in the Puntoposte network (Collect point and/or Locker)

The list of Post Offices enabled for Fermo Posta service and the list of Puntoposte are available at www.poste.it.

Choose You is the Post Office's new feature that offers an alternative delivery model. By following the link in the notification with the status of the shipment, the recipient can choose one of the enabled options: delivery on another date, delivery to another address, delivery to a neighbor, pickup at the post office, PuntoPoste or PuntoPoste Locker, delivery to a secure location, vacation storage.

Parcel Pickup Options:

• AT YOUR HOME: You can monitor the progress of your shipment at any time either with the tracking code we sent you: enter that code in the "Search Shipments" section of www.poste.it, or through e-mails notifying you of the status of the shipment itself.
  Your order has been shipped and you have the wrong address? Do you want to change it for your other needs? Not available for delivery? No problem: there is the YOU CHOOSE service. You can access the service directly from your shipment and can change and customize your delivery, receiving your order where and when you want it. To find out how it works click Choose You. For any assistance needs contact the toll-free number 803.160.

• COLLECTING POINTS: This is Poste Italiane's widespread network that includes: Qualifying Post Offices (more than 12,000 throughout Italy), participating businesses (about 3,000) (e.g., tobacconists) that offer parcel pickup and delivery services, and, for smaller shipments, Lockers (about 350) - automated self-service kiosks 24 hours x 7 days -(how the Locker works). To make the pickup:
  - At the enabled post offices provide the operator with the code sent by Poste via e-mail
  - at the COLLECTION POINTS provide the operator with the PIN code (sent by Poste via e-mail)
  - at the LOCKERS, enter the PIN code (sent by Poste via e-mail) on the display.
  - To find out and choose the enabled Post Office and/or Poste Point where you can have your parcel delivered click on Search PuntoPoste

Delivery times

Delivery is made indicatively within 3-5 working days after collection in most Italian locations. Delivery times vary depending on the location of arrival of the shipment verifiable in the appropriate section of the website www.poste.it and/or toll free number 800.160.000. Fermoposta mailings are also available on Saturdays during post office hours. See the post offices enabled for Fermoposta service and location and hours of Locker and Collection Points in the PuntoPoste Network.

Delivery attempts

In case of an absent recipient, the service ensures two automatic delivery attempts. In case of non-delivery on the first attempt, the courier will leave a notice informing the recipient that a second delivery attempt will be made on the next business day. If the recipient is also absent on the second attempt, a notice is left in the mailbox with the references of the post office where the recipient will be able to pick up his or her parcel on the next 10 working days, including Saturdays.

INTERNATIONAL CHRONO

International Chrono allows you to reach more than 200 countries with the support of 700.000 foreign post offices to pick up shipments when the recipient is absent.

Delivery time

Crono International delivery can be made on request to the recipient's home or foreign post office through Fermoposta or P.O. Box service in countries enabled for the service.

Europe: 5-7 working days, beyond that of collection (for some zip codes in Norway and Portugal 8-10 days beyond that of collection).

Rest of the World: 7-9 working days, beyond that of collection (subject to customs formalities).

Delivery Attempts

In case of an absent addressee, the service ensures one/two delivery attempts, depending on the destination countries, and delivery will still be made according to the modalities of the postal operator of destination, which also regulates the hypotheses of non-delivery and release. If the recipient is absent, a notice of non-delivery is left in the recipient's mailbox on which the date and time of the delivery attempt, the office where the shipment is lying, and the deadline for pickup are indicated. Undelivered parcels are held in free storage by foreign postal operators for an average of 15 days (including Saturdays and holidays). The expected number of delivery attempts for each country is provided in the Country Sheets posted at www.poste.it or can be requested at the customer service number 800.160.000.

TRACKING

At any time you can check the status of your delivery using the tracking service. Following the shipment of your order, you will receive a message and/or e-mail confirmation containing your tracking code with which you can check and/or reschedule your shipment. Or you can check the delivery status in real time in the "My Account" section of the site. With Smart Alert you are informed about the status of your shipment by sending a message, text message and/or e-mail.